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Tenant FAQ's

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These are some of the most frequently asked questions that tenants want to know. If you have a question that is not listed here, please call our office at 480-926-9001.

  1. Do you offer section 8 housing?
  2. What are your Office hours?
  3. When should I begin looking for a home to rent?
  4. How do I see inside a home that I’m interested in?
  5. Can I arrange to see a rented home?
  6. How long are your leases?
  7. Does my application take the home off the market?
  8. How long can a home be held for me?
  9. Can I submit an application on a home that I haven't seen?
  10. What documents do I need to submit with my application?
  11. How can I obtain a copy of my credit report?
  12. Do we need to submit separate applications if we are roommates?
  13. Do you take Co-signers?
  14. I'm self employed. What do I need to provide with my application?
  15. What if I can’t come to your office to submit my application?
  16. How long does it take to get a response after I turn in an application?
  17. What if I don't have good credit?
  18. What if I have a bankruptcy or a prior eviction?
  19. How do I know if I have been approved?
  20. What do I do after I am approved?
  21. When is the rent due?
  22. Which Appliances are included?
  23. Is Insurance provided?
  24. What if I have some concerns about the home I’m interested in?
  25. Do you accept pets?
  26. Do pets cost extra?
  27. How many pets are allowed?
  28. What happens if I do not disclose a pet?
  29. Is the $25 Application Fee per Applicant or per Home?
  30. What are my total move-in costs?
  31. Is the Security Deposit refundable?
  32. Are utilities included in the rent?
  33. Do you take credit cards?
  34. Who do I call to take care of maintenance and repairs?
  35. When I move-out, when will I get my security deposit back?

  1. Do you offer section 8 housing?

    No. The homes we manage are not enrolled in the Section 8 program.



  2. What are your Office hours?

    We are open 8 a.m. to 5 p.m. Monday through Friday.  If you need directions to our office
    Click Here

  3. When should I begin looking for a home to rent?

    You should start looking about 1-2 months before you need to move. Many of our available homes are still occupied while others are vacant. We can't hold a vacant home for long periods of time but we can take applications on occupied homes.



  4. How do I see inside a home that I’m interested in?

    Select a few homes in your area and price range. Then drive by and take a look at them. Do not attempt to enter a vacant home. Once you have narrowed down your choices, call our office and we will arrange for you to view the interior.



  5. Can I arrange to see a rented home?

    Yes. We require tenants to assist in showing a property during their final month in a home; however, this can be difficult to coordinate.  You may contact the current resident on your own to view the home. But remember, the home may not be in rent-ready condition, and you may want to wait to see it after we have it ready.

  6. How long are your leases?

    Leases are typically 12 months in length. Occasionally a lease can be shortened or extended. Check with you property manager for details.

  7. Does my application take the home off the market?

    No. Until your application is approved, all offers to rent will be considered. However, after you sign a lease that home will be taken off the market.

  8. How long can a home be held for me?

    Once you are approved a vacant home can usually be held for up to 1-2 weeks. However, this may vary depending on the home. Call our office for details on a specific home.


  9. Can I submit an application on a home that I haven't seen?

    Yes. Many of our advertised homes are still occupied and not ready to be shown. If you see a home that is still occupied, you can submit an application conditional on your acceptance of the home.



  10. What documents do I need to submit with my application?

    Providing the correct documents with your application greatly speeds up the process. Please include the following:
    • Recent pay stubs
    • Photo ID
    • A copy of any military orders
    • Documents supporting other sources of income including Social Security, Disability, Child Support, etc.
    • Copies of any satisfied court judgments which may still appear on your credit
    • 2 years tax returns (self-employed only)


  11. How can I obtain a copy of my credit report?

    You can obtain a copy of your credit report www.freecreditreport.com or (800) 366-6573



  12. Do we need to submit separate applications if we are roommates?

    Yes. We require a separate application for all adults over 18.



  13. Do you take Co-signers?

    We usually only take co-signers when the applicant has insufficient credit history or earning power to pay the rent.

  14. I'm self employed. What do I need to provide with my application?

    If you are self-employed you will need to provide tax returns for the past 2 years.



  15. What if I can’t come to your office to submit my application?

    If coming to our office to submit your application is a hardship you can either fax or e-mail it to us (although it must be signed). Please call and confirm that we have received it. However, we cannot process the application until the fee is paid. You can also apply online and submit payment there. To do this click here: How to Apply Online



  16. How long does it take to get a response after I turn in an application?

    Normally it takes 1-2 business days depending on how quickly your employment and landlord references are able to respond.

  17. What if I don't have good credit?

    If it is determined that you have poor credit, East Valley Property Management may rent to you. In order to accept your application, East Valley Property Management will require a security deposit of 1.5 times the original deposit.



  18. What if I have a bankruptcy or a prior eviction?

    Depending upon the circumstances, East Valley Property Management may rent to you if you’ve had an bankruptcy or eviction but not both. However, it is important that after either the bankruptcy or the eviction, there needs to be a history of good rental payment. In addition, East Valley Property Management will ask for a security deposit of 1.5 times the original deposit.



  19. How do I know if I have been approved?

    We will call you the moment your application is completed. We appreciate your patience while your application is processed with the highest priority.

  20. What do I do after I am approved?

    Once you are approved we’ll contact you to arrange signing the lease, payment of your Security Deposit, and to schedule a move-in date. You will also need to begin move-in preparations like getting the utilities switched into your name.

  21. When is the rent due?

    All rents are due on the first day of the month.



  22. Which Appliances are included?

    Appliances will vary depending on the home. Most will include a stove, dishwasher, and garbage disposal. Some homes provide microwaves, while some offer refrigerators, washers, and dryers. Check the on-line listings for details on a specific home.

  23. Is Insurance provided?

    While the home itself is insured against fire, flood, storms, etc. your personal belongings are not. We strongly encourage all our residents to obtain renters insurance from their local agent.

  24. What if I have some concerns about the home I’m interested in?

    We want you to be satisfied with your new home. If you have any concerns, please make them known immediately. We’ll always tell you exactly how we can resolve them. It is important that all questions be answered before moving in.



  25. Do you accept pets?

    Because each home and each homeowner are different, the best answer we can give is "it depends". In a few homes no pets are allowed while in most, pets are allowed subject to the owner's approval. Due to insurance constraints we cannot accept the following breeds of dogs: Chow, Rotweiler, Pit Bull, or any close relatives. Pet policies are strictly enforced.

  26. Do pets cost extra?

    We require a $200 pet deposit and $25 pet rent per pet.



  27. How many pets are allowed?

    In most cases no more than 2 pets are permitted in each home.

  28. What happens if I do not disclose a pet?

    Not disclosing a current or future pet at the time of the lease produces expensive and severe consequences. When a non-disclosed pet is discovered (and it always is) it voids the lease and causes the forfeiture of your entire security deposit. It is critical that all pets obtain prior approval.



  29. Is the $25 Application Fee per Applicant or per Home?

    The application fee is per applicant.



  30. What are my total move-in costs?

    Your move-in costs will typically consist of:
    • Prorated first month’s rent
    • Rent tax (between 1.5% and 2.2%, varies per city)
    • Your security deposit and pet deposit


  31. Is the Security Deposit refundable?

    The security deposit is 80% refundable.  The security deposit refund is subject to the condition the property is left in.  Any maintenance needed will be charged to the deposit.



  32. Are utilities included in the rent?

    No, the tenant is always responsible for the utilities. However, in rare circumstances a town home, condo, or apartment may include some part of utilities. Refer to the listings or speak with an agent for any questions.



  33. Do you take credit cards?

    We can accept credit and debit cards with our online application payment.  We cannot accept credit card payments for move-in funds or monthly rent.



  34. Who do I call to take care of maintenance and repairs?

    All maintenance and repairs need to be called into East Valley Property Management. When you call in a request for service, it is recommended that you give as much detail regarding the problem and phone numbers where you can reached. East Valley Property Management will give this same information to a repairman or technician. The technician will contact you directly to make an appointment.  We also have available a 24 hour emergancy phone line.



  35. When I move-out, when will I get my security deposit back?

    After you have returned the keys to East Valley Property Management we inspect the home usually with in 36 hours.  You can choose to be present at the inspection but it is not necessary. We will then send the deposit with in 14 business days to account for and/or return you deposit.

     

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East Valley Property Management, LLC                                                                Add to Google
1855 E Southern Ave #112 Mesa AZ 85204
Phone:  480 926-9001 | Fax:  480 926-9021
rentals@myevpm.com
Designated Broker:  Russell A Hathcock 

   

                                                                                                                                            


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East Valley Property Management, LLC is an equal opportunity housing provider Equal Opportunity Housing 
 
All property advertised herein is subject to the Federal Fair Housing Act, which makes it illegal to advertise any preference, limitations, or to discriminate in housing based on race, color, religion, sex, handicap, familial status, or national origin. East Valley Property Management, LLC is committed to comply with the letter and spirit of the laws which provide an equal housing opportunity to all. All persons are hereby informed that all dwellings advertised are available on an equal opportunity basis.


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